This privacy policy gives you information about how Player Washington Group Limited (Co. No. 12342248) having a registered address at C/O Glx, 69-75 Thorpe Road, Norwich NR1 1UA, trading as North Pickenham Storage ("North Pickenham Storage", “we”, “us”, “our”) collects and uses your personal data through:

1.     your use of our website (https://www.northpickenhamstorage.co.uk/) and our online booking and account portal;

2.     when you enquire about, book, use or pay for our storage services, including self-storage units, yard space and vehicle storage;

3.     when you create, manage or update an account with us, including through our online portal;

4.     when we engage with you as a business customer, supplier, contractor, professional adviser or other commercial contact;

5.     when you visit or access our storage site, including where access control, security systems or CCTV are in operation; or

6.     when you otherwise communicate with us about our storage facilities or related services.

 

Our website and services are not intended for children, and we do not knowingly collect data relating to children.

 

For the purpose of data protection laws in the UK, we are the data “controller” and are therefore responsible for your personal data. If you have any questions, including any requests to exercise your legal rights, please contact us using the details set out at the bottom of this privacy policy.

 

 

Personal data means any information about an individual from which that person can be identified.

 

We may collect, use, store and transfer different kinds of personal data about you:

·                          Identity Data includes your first name, last name, title, business name, job title, account details for our online portal and, where relevant, vehicle registration or other identifiers (including CCTV images) linked to your storage booking or site access.

·                          Contact Data includes your email address, home address and telephone numbers.

·                          Financial Data includes bank account and payment card details.

·                          Transaction Data includes details of storage services you have enquired about, booked or purchased from us, including unit, yard or vehicle storage bookings, subscription status, payment history, invoices, cancellations, account activity and communications about your booking.

·                          Usage Data includes information about how you interact with and use our website, online portal, account functionality and storage services.

·                          Technical Data includes internet protocol address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system, platform, website functionality, traffic and interaction data and information generated by your use of our online portal.

·                          Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We do not usually collect special category data. If you provide health, accessibility or other sensitive information to us voluntarily, we will only use it where necessary to respond to your request, make reasonable adjustments, address a safety issue or comply with the law.

 

We use different methods to collect data from and about you including through:

·                          Your interactions with us. You may give us your personal data by corresponding with us by post, phone, email, through our website or through our online portal. This includes personal data you provide when you enquire about storage availability, create or manage an account, make or amend a booking, make payments, request support, attend our storage site, or communicate with us as a customer, supplier, contractor or other commercial contact.

·                          Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy below for further details.

·                          Third parties or publicly available sources. We may receive personal data about you from third parties such as payment processors, booking or account-management platform providers, IT and website service providers, security or CCTV providers, professional advisers, insurers, credit control or debt recovery providers and publicly available sources such as Companies House.

 

 

The law requires us to have a legal basis for collecting and using your personal data. We rely on the following legal bases:

·                          Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you, such as setting up and administering your account, processing bookings and payments, providing storage services, issuing invoices and payment confirmations, managing site access, sending access information, responding to service queries, suspending or terminating services where required under our terms, and keeping records of our customer relationship.

·                          Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests. This may include managing and improving our website, online portal and services, responding to enquiries, keeping business records, administering customer accounts, preventing fraud, protecting our premises, customers, staff, contractors and stored goods, operating access control, security systems and CCTV, recovering debts, handling complaints and claims, and sending information about similar storage services where permitted by law. We consider and balance any potential impact on you and your rights before we process your personal data for our legitimate interests.

·                          Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter.

If we process special category data, we will only do so where we have both a lawful basis for processing personal data and an additional condition under data protection laws, such as where you have given explicit consent, where the processing is necessary for reasons of substantial public interest, or where it is necessary for legal claims or to protect vital interests.

 

We will only use your data when the law allows us to. We may collect and process personal data about you for the following purposes: 

·         If you contact us, we will use your Contact and Identity Data to deal with such contact and/or correspond with you. This is in our legitimate interests to respond to your correspondence, to maintain good relations with you and to deal with any questions, queries or complaints which you may have.

·         We may use your Technical and/or Usage Data to understand how we can improve our services or information and to keep a record of your interactions with our website/preferences. This is necessary for our legitimate interest in efficiently developing our website/business, informing our marketing strategy and ensuring we comply with your preferences.

·         We may use your Identity, Contact and Marketing and Communications Data to send you relevant marketing communications about our storage services, availability, offers, account updates and related customer information, where permitted by law. This will typically be necessary for legitimate interests to carry out direct marketing, develop our products/services and grow our business. However, in some circumstances your consent is required for certain marketing and in such cases we will only send you marketing where we have your consent. 

·         We may use your Identity, Contact, Financial and Transaction Data to perform any contract or agreement that we may have with you, including to provide and administer storage services, manage your account, process payments, issue invoices, send booking and access information, provide customer support and keep records of our dealings with you.

·         Where we use cookies (see further information below), then your Technical and/or Usage Data that is collected will be with your consent, save where cookies are ‘strictly necessary cookies’ in which case their use is in our legitimate interests in ensuring our website can operate as intended.

·         We may use CCTV, access-control and security-related data where necessary to protect our site, customers, staff, contractors, stored goods and business, to investigate incidents, enforce our terms, assist with insurance matters and comply with legal obligations. Such systems will primarily involve Identity Data, such as images of individuals captured on CCTV.

 

For more information about the cookies we use and how to change your cookie preferences, please visit www.northpickenhamstorage.co.uk/cookie-policy. 

 

 

On occasion it may be necessary for us to share your personal data with third parties such as: 

 

·         Our professional advisers, lawyers, accountants and insurers.

·         Third party service providers engaged to provide us with IT, website hosting, booking and account-management systems, payment processing, email and customer communications, business administration, security, CCTV, access control, maintenance, marketing, credit control and debt recovery services.

·         Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

 

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

 

We do not usually transfer personal data outside the UK. However, in the event that it is necessary to transfer your personal data to another jurisdiction we will ensure that we put in place sufficient safeguards to ensure the necessary level of protection is in place for your personal data and that we have a lawful mechanism in place for that transfer. For example, the data being transferred to a country which has been deemed by the Information Commissioner’s Office to provide a sufficient level of protection or on the basis of binding agreements in a format approved by the Information Commissioner’s Office. If you require any further information as to the particular transfer mechanism in place for any transfer please contact us using the details below.

 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect of our relationship with you.

 

In some circumstances you can ask us to delete your data: see below for further information. If you require confirmation of the retention period that applies to your data, please see the contact section below.

 

You have a number of rights under data protection laws in relation to your personal data.

 

You have the right to:

·                          Request access to your personal data (commonly known as a "subject access request").

·                          Request correction of the personal data that we hold about you. 

·                          Request erasure of your personal data in certain circumstances. 

·                          Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). 

·                          Request the transfer of your personal data to you or to a third party. 

·                          Withdraw consent at any time where we are relying on consent to process your personal data. 

·                          Request restriction of processing of your personal data. 

 

For further information about the above rights, please visit the ICO website: A guide to individual rights | ICO

 

If you wish to exercise any of the rights set out above, please contact us at info@northpickenhamstorage.co.uk. 

 

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made several requests. In this case, we will notify you and keep you updated. In some cases, we may require some information or further identification from you, in which case we will contact you accordingly.

 

If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact us in the following ways:

·                          Email address: info@northpickenhamstorage.co.uk. 

·                          Postal address: North Pickenham Storage, North Pickenham Industrial Area, Dakota Road, North Pickenham, Norfolk, PE37 8DX

 

You have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). However, before doing so please make sure you have first made your complaint to us or asked us for clarification if there is something you do not understand. The ICO will expect you to have done this before reviewing your complaint. 

 

You can make a complaint regarding data protection matters to us by any means of contact, however we’d recommend emailing us at info@northpickenhamstorage.co.uk. When we receive a data protection complaint, we will:

·         Acknowledge receipt no later than 30 days from receiving it.

·         Take appropriate steps to respond without undue delay, which may include making enquiries into the subject matter of the complaint and, where appropriate, keeping you informed about the progress of our handling of the complaint.

·         Inform you of the outcome without undue delay.

 

We keep our privacy policy under regular review. This version was last updated on 04/09/2026. 

 

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example, a new address or email address.

 

This website may include links to third-party websites, plug-ins and applications. 

 

Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, you do so at your own discretion and we encourage you to read the privacy policy of every website you visit.

 

Despite the best efforts to ensure only genuine URLs are published, many social media platforms are prone to spam and hacking and therefore we cannot be held liable for any damages or implications caused by visiting any shortened links.